Generally, how do we protect your personal information and sensitive information?
Your privacy is important to us, and we are committed to dealing with your personal information and sensitive information responsibly, and in accordance with the Privacy Act, the Australian Privacy Principles, and any other applicable privacy and health data protection laws.
We only collect personal information and sensitive information for purposes which are directly related to our services, functions or activities, and only when it is necessary for, or directly related to these purposes.
We will take reasonable steps to ensure that the personal information and sensitive information we hold about you is kept secure, accurate and up to date and is protected from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we, and our third party service providers, use a number of physical, administrative, personnel and technical measures to protect your personal information and sensitive information.
Personal information and sensitive information is kept in data centres located in Australia.
Generally, what personal information and sensitive information do we collect and hold?
We generally collect your personal information and/or sensitive information from a variety of sources, including but not limited to forms, website interactions, interaction with, or registration of an account for, our products and services, surveys, emails, telephone and in person. Where you request our General Products or Services or interact with our website we may collect personal information and/or sensitive information, including but not limited to:
- personal details such as your name, date of birth and gender;
- contact details such as your address, e-mail address, telephone number(s) and fax number; and
- any other personal information that may be required in order to facilitate your dealings with us.
To whom do we disclose your personal information and sensitive information?
Generally, we may disclose your personal information and/or sensitive information to:
- our employees, on a need to know basis;
- our professional advisers and agents, on a need to know basis;
- specific third parties authorised by you (generally, this will be with your individual consent) to receive information held by us; and
- other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
We may additionally disclose your personal information to our service providers, such as our cloud service providers or providers of marketing and promotional services (where we are permitted by applicable laws to undertake marketing and promotional activities).
Why do we collect, hold, use and disclose such personal information and sensitive information?
Generally, we collect, hold, use and disclose your personal information and/or sensitive information for the primary purpose for which it was collected and for other purposes which are related to the primary purpose of collection. These purposes include, but are not limited to, the following:
- to enable you to access and use certain of our products and services (or for you to provide products and services to us);
- to contact and communicate with you;
- to operate, improve and optimise our website, our products and services and users’ experience, such as performing analytics and conducting research;
- to comply with our legal obligations, including any court orders or requests from law enforcement agencies, and to enforce our agreements with third parties;
- as expressly permitted or authorised by law; and
- any other purpose, with your consent.
Overseas recipients
We do not disclose your personal information or sensitive information to overseas recipients. If we need to disclose such information to an entity located outside of Australia, we will obtain your written consent to the disclosure.
Do we use your personal information or sensitive information for direct marketing?
If you are a direct user of our software solutions or if you interact with us in the course of our general business activities we may provide you with information about, and offers for, carefully selected products and services. Specialist Information Services does not use Patient Data in identified form for direct marketing purposes.
This may take the form of emails, mail or other forms of communication, in accordance with the Spam Act, the Privacy Act and applicable health data protection laws. However, Specialist Information Services will never use your sensitive information for direct marketing purposes without your consent.
You may opt-out of receiving marketing materials from us by contacting us using the contact details set out at Contact Us below or by using the opt-out facilities provided in our marketing materials.
Our other clinical software products
For further information about our Privacy Policy or practices, or to access or correct your personal information or sensitive information, or make a complaint, please contact us using the details set out below:
email: privacy@odysseyemr.com
mail: Privacy Officer, Specialist Information Services, Suite 5, 1st Floor, 200 Victoria Road Drummoyne NSW 2047 Australia
For further information about our Privacy Policy or practices, or to access or correct your personal information or sensitive information, or make a complaint, please contact us using the details set out below:
email: privacy@odysseyemr.com
mail: Privacy Officer, Specialist Information Services, Suite 5, 1st Floor, 200 Victoria Road Drummoyne NSW 2047 Australia
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information or sensitive information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and will use our best endeavours to respond to your complaint within 30 days of receiving it.
If you think that we have failed to resolve the complaint satisfactorily or you still have a concern, you can contact the Office of the Australian Information Commissioner in any of the following ways:
online: www.oaic.gov.au/privacy
phone: 1300 363 992
email: enquiries@oaic.gov.au
fax: +61 2 9284 9666
mail: GPO Box 5218 Sydney NSW 2001 or GPO Box 2999 Canberra ACT 2601
Contact Us
For further information about our Privacy Policy or practices, or to access or correct your personal information or sensitive information, or make a complaint, please contact us using the details set out below:
email: privacy@odysseyemr.com
mail: Privacy Officer, Specialist Information Services, Suite 5, 1st Floor, 200 Victoria Road Drummoyne NSW 2047 Australia
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information or sensitive information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and will use our best endeavours to respond to your complaint within 30 days of receiving it.
If you think that we have failed to resolve the complaint satisfactorily or you still have a concern, you can contact the Office of the Australian Information Commissioner in any of the following ways:
online: www.oaic.gov.au/privacy
phone: 1300 363 992
email: enquiries@oaic.gov.au
fax: +61 2 9284 9666
mail: GPO Box 5218 Sydney NSW 2001 or GPO Box 2999 Canberra ACT 2601
Contact Us
For further information about our Privacy Policy or practices, or to access or correct your personal information or sensitive information, or make a complaint, please contact us using the details set out below:
email: privacy@odysseyemr.com
mail: Privacy Officer, Specialist Information Services, Suite 5, 1st Floor, 200 Victoria Road Drummoyne NSW 2047 Australia
You can access the personal information and sensitive information we hold about you by contacting us using the information at Contact Us below.
We will use our best endeavours to respond to your request within 30 days of receiving it. Sometimes, we may not be able to provide you with access to all of your personal information or sensitive information and, where this is the case, we will tell you why. We may also need to verify your identity when you request such information.
If you think that any personal information or sensitive information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
If you are an individual seeking to access and correct your Patient Data, you should in the first instance contact your healthcare practitioner or healthcare practice. Your healthcare practitioner or healthcare practice will usually be the data custodian of your Patient Data. Specialist Information Services supports your healthcare practitioner or healthcare practice (for example, in the hosting and storage of patient data through OdysseyEMR) but will usually not be the custodian of your Patient Data.
Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information or sensitive information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and will use our best endeavours to respond to your complaint within 30 days of receiving it.
If you think that we have failed to resolve the complaint satisfactorily or you still have a concern, you can contact the Office of the Australian Information Commissioner in any of the following ways:
online: www.oaic.gov.au/privacy
phone: 1300 363 992
email: enquiries@oaic.gov.au
fax: +61 2 9284 9666
mail: GPO Box 5218 Sydney NSW 2001 or GPO Box 2999 Canberra ACT 2601
Contact Us
For further information about our Privacy Policy or practices, or to access or correct your personal information or sensitive information, or make a complaint, please contact us using the details set out below:
email: privacy@odysseyemr.com
mail: Privacy Officer, Specialist Information Services, Suite 5, 1st Floor, 200 Victoria Road Drummoyne NSW 2047 Australia
You can access the personal information and sensitive information we hold about you by contacting us using the information at Contact Us below.
We will use our best endeavours to respond to your request within 30 days of receiving it. Sometimes, we may not be able to provide you with access to all of your personal information or sensitive information and, where this is the case, we will tell you why. We may also need to verify your identity when you request such information.
If you think that any personal information or sensitive information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
If you are an individual seeking to access and correct your Patient Data, you should in the first instance contact your healthcare practitioner or healthcare practice. Your healthcare practitioner or healthcare practice will usually be the data custodian of your Patient Data. Specialist Information Services supports your healthcare practitioner or healthcare practice (for example, in the hosting and storage of patient data through OdysseyEMR) but will usually not be the custodian of your Patient Data.
Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information or sensitive information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and will use our best endeavours to respond to your complaint within 30 days of receiving it.
If you think that we have failed to resolve the complaint satisfactorily or you still have a concern, you can contact the Office of the Australian Information Commissioner in any of the following ways:
online: www.oaic.gov.au/privacy
phone: 1300 363 992
email: enquiries@oaic.gov.au
fax: +61 2 9284 9666
mail: GPO Box 5218 Sydney NSW 2001 or GPO Box 2999 Canberra ACT 2601
Contact Us
For further information about our Privacy Policy or practices, or to access or correct your personal information or sensitive information, or make a complaint, please contact us using the details set out below:
email: privacy@odysseyemr.com
mail: Privacy Officer, Specialist Information Services, Suite 5, 1st Floor, 200 Victoria Road Drummoyne NSW 2047 Australia
We do not collect or store identified Patient Data through OdysseyEMR, Odyssey Connect, Odyssey Clinical Trial Database or Odyssey Research products. It is possible that from time to time in providing technical and support services to our software users that our personnel may have temporary access to Patient Data, but this will be temporary only and Patient Data will not be collected or held by us.
Accessing or correcting your personal information and sensitive information
You can access the personal information and sensitive information we hold about you by contacting us using the information at Contact Us below.
We will use our best endeavours to respond to your request within 30 days of receiving it. Sometimes, we may not be able to provide you with access to all of your personal information or sensitive information and, where this is the case, we will tell you why. We may also need to verify your identity when you request such information.
If you think that any personal information or sensitive information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
If you are an individual seeking to access and correct your Patient Data, you should in the first instance contact your healthcare practitioner or healthcare practice. Your healthcare practitioner or healthcare practice will usually be the data custodian of your Patient Data. Specialist Information Services supports your healthcare practitioner or healthcare practice (for example, in the hosting and storage of patient data through OdysseyEMR) but will usually not be the custodian of your Patient Data.
Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information or sensitive information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and will use our best endeavours to respond to your complaint within 30 days of receiving it.
If you think that we have failed to resolve the complaint satisfactorily or you still have a concern, you can contact the Office of the Australian Information Commissioner in any of the following ways:
online: www.oaic.gov.au/privacy
phone: 1300 363 992
email: enquiries@oaic.gov.au
fax: +61 2 9284 9666
mail: GPO Box 5218 Sydney NSW 2001 or GPO Box 2999 Canberra ACT 2601
Contact Us
For further information about our Privacy Policy or practices, or to access or correct your personal information or sensitive information, or make a complaint, please contact us using the details set out below:
email: privacy@odysseyemr.com
mail: Privacy Officer, Specialist Information Services, Suite 5, 1st Floor, 200 Victoria Road Drummoyne NSW 2047 Australia
We do not collect or store identified Patient Data through OdysseyEMR, Odyssey Connect, Odyssey Clinical Trial Database or Odyssey Research products. It is possible that from time to time in providing technical and support services to our software users that our personnel may have temporary access to Patient Data, but this will be temporary only and Patient Data will not be collected or held by us.
Accessing or correcting your personal information and sensitive information
You can access the personal information and sensitive information we hold about you by contacting us using the information at Contact Us below.
We will use our best endeavours to respond to your request within 30 days of receiving it. Sometimes, we may not be able to provide you with access to all of your personal information or sensitive information and, where this is the case, we will tell you why. We may also need to verify your identity when you request such information.
If you think that any personal information or sensitive information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
If you are an individual seeking to access and correct your Patient Data, you should in the first instance contact your healthcare practitioner or healthcare practice. Your healthcare practitioner or healthcare practice will usually be the data custodian of your Patient Data. Specialist Information Services supports your healthcare practitioner or healthcare practice (for example, in the hosting and storage of patient data through OdysseyEMR) but will usually not be the custodian of your Patient Data.
Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information or sensitive information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and will use our best endeavours to respond to your complaint within 30 days of receiving it.
If you think that we have failed to resolve the complaint satisfactorily or you still have a concern, you can contact the Office of the Australian Information Commissioner in any of the following ways:
online: www.oaic.gov.au/privacy
phone: 1300 363 992
email: enquiries@oaic.gov.au
fax: +61 2 9284 9666
mail: GPO Box 5218 Sydney NSW 2001 or GPO Box 2999 Canberra ACT 2601
Contact Us
For further information about our Privacy Policy or practices, or to access or correct your personal information or sensitive information, or make a complaint, please contact us using the details set out below:
email: privacy@odysseyemr.com
mail: Privacy Officer, Specialist Information Services, Suite 5, 1st Floor, 200 Victoria Road Drummoyne NSW 2047 Australia